Help using this site

Browsers

This website is best viewed using the following internet browsers:

* Internet Explorer 6.0 and over
* Mozilla's Firefox 1.5
* Apple's Safari (Mac) (Compatibility issues with this browser are currently being addressed)

The site can be viewed with earlier versions of browsers but users may experience some difficulties in display. Best results will be obtained by upgrading your browser.

Screen display

This website is best viewed at a screen size (resolution) of 1024 x 768 pixels, which can be adjusted from the Control Panel of your computer.

Downloading files and plug ins

Downloadable files are provided in the following formats: Microsoft Windows Media Audio (WMA), Microsoft Windows Media Video and Audio (WMV), Microsoft Word (DOC), Microsoft PowerPoint (PPT), Adobe Portable Document Format (PDF) and compressed or 'zip' files.

Video files are available in three bandwidths, for dial up modem and broadband users. If you find yourself experiencing delays in accessing the videos, try choosing a lower bandwidth. If you would like to experience higher quality, try experimenting with a higher bandwidth. The dial up modem bandwidth (64kbs) will take on average 1 minute to begin playing videos on the media page.

The video player will automatically detect Apple Mac Safari users. To view the videos on a Mac you will need the free Flip4Mac plugin for your Quicktime player.

Download the free Flip4Mac plugin

Adobe Portable Document Format (PDF)

PDF allows you to reproduce the material on screen or on a printer exactly as it was prepared. To open PDF files, you need to have Adobe Acrobat Reader installed on your computer.

Download the free Adobe Acrobat Reader

Microsoft PowerPoint Viewer

The PowerPoint viewer allows you to view PowerPoint presentations even if you do not have the full version of Microsoft Office on your computer.

Download the free PowerPoint Viewer

Compressed files

Some resources on this site will be compressed to make the file smaller and thus quicker to download. Compressed or 'zip' files will have the file extension .zip. The latest version of Windows includes a built-in zip/un-zip program to handle these files. If you have an earlier version of Windows you can download the WinZip program.

Download the Evaluation version of WinZip

Windows Media Player

The Windows Media Player plug-in allows you to view video clips and listen to sound files in Windows Media format.

Saving items onto your own computer

You can save files from this site onto your own computer.

If you are using a PC, right click on the item and choose Save from the menu presented.

If you are using a Mac, hold down the control key while clicking on the item, then choose Save (please note that this varies according to browser).

Contact us

If you are still having problems viewing our website on your screen, please email us at support@primarylanguages.org.uk with the following information:
* a brief description of the problem
* type/version of the browser you are using
* which computer operating system you are using.